Booking Terms & Conditions

1. Introduction

These terms and conditions (“Terms”) govern the use of the flight itinerary services (“flights / hotels / excursions and packages”) provided by Ticketing Partners Limited (“we”, “us” or “our”). By using our Services, you agree to be bound by these Terms. Please read them carefully.

2. Booking and Payment

2.1 Booking Confirmation

• Bookings are confirmed upon full payment.
• We reserve the right to cancel bookings if payment is not received in full by the due date.
• Tickets and hotel vouchers are sent within 48 hours of making the payment, or as soon as the payment reflects in the account.
• Confirmation to the itinerary is mandatory and binding.

2.2 Payment Methods

• We accept bank transfers, credit cards, debit cards and Gem cards.
• All payments are processed securely.
• A 3.5% surcharge applies to all credit cards charged through us, and 4.5% on American Express.

Gem Visa surcharges:

• 06 months — 1.5% surcharge fee
• 09 months — 1% surcharge fee
• 12 months — 3% surcharge fee
• 16 months — 4% surcharge fee

2.3 Pricing

• Prices are not guaranteed until booked.
• Prices are subject to change without notice.
• All prices include applicable taxes and fees unless stated otherwise.

3. Changes and Cancellations

3.1 Changes by You

• Changes to your itinerary are subject to availability and may incur additional charges, such as the fare and tax difference plus a flat penalty as charged by the airline.
• Requests for changes must be made in writing and received by us at least 48 hours before the departure date.
• Please refer to the date-change penalty stated in your itinerary at the time of booking.

3.2 Cancellations by You

• Cancellations are subject to our cancellation policy.
• Refunds for cancellations are made in accordance with our refund policy outlined below.

3.3 Changes and Cancellations

• Please refer to the cancellation charges stated in your itinerary at the time of booking, as they vary from booking to booking.
• In any event where the airline allows a full refund, our travel agency admin fee of NZD 100 still applies.
• Airlines impose a penalty for cancellations, and this will be stated in the itinerary sent for the booking.
• We reserve the right to make changes to your itinerary, or to cancel bookings, for reasons beyond our control.
• Where an airline cancels a flight and authorises a full refund, our service fee still applies and the refund processed to the customer will exclude our service / admin fee.

4. Travel Documents

4.1 Passports and Visas

• It is your responsibility to ensure you hold valid passports and visas for your travel.
• We are not responsible for any travel disruption caused by a failure to obtain the necessary travel documents.

4.2 Health Requirements

• You are responsible for meeting any health requirements, including vaccinations and medical tests, for your travel destinations.

5. Baggage

• Baggage allowances and restrictions vary by airline and destination, and will be stated in the itinerary.
• We are not responsible for any baggage-related issues, including loss, damage or delay.

6. Travel Insurance

• We strongly recommend purchasing travel insurance to cover unforeseen circumstances.
• Travel insurance is not included in the cost of your booking.

7. Limitation of Liability

• Our liability is limited to the amount paid for your booking.
• We are not liable for any indirect, incidental or consequential damages arising from your use of our Services.

8. Force Majeure

• We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our control, including but not limited to natural disasters, war, strikes or government actions.

9. Governing Law

• These Terms are governed by and construed in accordance with the laws of Waikato, New Zealand.
• Any disputes arising from these Terms shall be resolved in the courts of Waikato, New Zealand.

We at Ticketing Partners Limited act solely on behalf of the airlines and hotel aggregators, and bookings are ultimately governed by their own Terms & Conditions, which are available on request. Airlines and hotel aggregators are responsible for the delivery of flight tickets and hotel vouchers respectively, and not us.

10. Amendments

• We reserve the right to amend these Terms at any time.
• Any amendments will be effective upon posting on our website, or upon other notification to you.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at info@ticketingpartners.com.

By using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms.